Fitbit blaze not able to to sync to app.

[Cinco5581]

My fitbit blaze suddenly stopped syncing to my phone via the app. When I try to log on to the app I just get a message that says incorrect date and time on phone . I cant even log on or send a reset email . I even tried to hit the join fitbit button and i get the same message.  Anyone know how to fix this issue ??

[Rich_Laue]

is the date and time on the phone correct? 

[Cinco5581]

---

@Rich_Laue wrote:

is the date and time on the phone correct? 

---

Yes

---

@Rich_Laue wrote:

is the date and time on the phone correct? 

---

[MariamV]

@Cinco5581 welcome aboard! I was about to ask the same thing @Rich_Laue,

That sounds pretty weird. Have you checked that your Fitbit app has been updated to its latest version? For Android is version 2.39 and for iOS is 2.30. To see what version of the Fitbit app is installed on your Android device:

1. Tap the menu button.
2. Tap Help.
3. Tap Fitbit App.

To update the Fitbit app:

1. Open the Google Play store on your device.
2. Tap the menu button.
3. Tap My Apps and choose the Fitbit app.
4. Tap Update. If you want automatic updates in the future, check the Allow automatic updating box.

Now, to see what version of the Fitbit app is installed on your iOS device:

1. Tap the Account tab.
2. Tap Help. You'll see the app version at the top of the screen.

To update the Fitbit app for iOS to a newer version:

1. On your iOS device, tap App Store.
2. Tap the Updates tab.
3. If a Fitbit update is available, you'll see Fitbit in the list of pending updates.
4. Tap Update.

It would also be a good idea to restart your Blaze, just for good measure:

1. Press and hold the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.
3. If your tracker doesn't work normally, use the instructions in How do I turn off my tracker? to turn Blaze off and back on again.

Try force quitting your app, restarting your device and then attempt a sync. Good luck and keep me posted with the outcome! 

[Cinco5581 · Accepted solution]

I figured it out . Some how some way the time setting on my phone had been
switched from the automatically syncing with the cellular network. So it
was ahead like 2 mins than real time . So as soon as I switched it back to
automatic, the app allowed me to log in and sync again like normal. I had
uninstalled and reinstalled the app serveral times with no luck . Im just
glad that it wasnt anything serious

[MariamV]

@Cinco5581 thanks for getting back to me! Wow, those are amazing news! And I'm glad to know that it was something quite simple!

Reading that you were able to figure it out and that you're already back on track was like a ray of sunshine! Keep up the great work and happy stepping!