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Fitbit blaze not syncing

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‎12-04-2017 04:13

‎12-04-2017 04:13

3rd blaze I have had ( 2 have been replacement) works for a few weeks then stops syncing with my phone ( Google pixel XL) I've tryed resetting the my phone and tracker and setting it up as a new and replament device. Anyone any suggestions as I'm getting berry anoying with it now and thinking of just throwing it in the bin. I didn't have this problem with my flex or charge thanks X

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5 REPLIES 5

‎12-05-2017 16:19

‎12-05-2017 16:19

It's great to have you here @KimmieJane88! Thanks for the details that you've mentioned, as well for the troubleshooting that you've done.  I would like you to try this syncing procedure. 

 

Also, reply to the following questions: 

- Do you have the latest app version which is 2.62.1? 

- Have you noticed anything different that doesn't let your Blaze sync?

- How many times has it stopped syncing? 

 

Hope this helps! Keep me posted. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎12-05-2017 22:34

In response to SilviaFitbit

‎12-05-2017 22:34

Hi I have tryed all this is is not my first Fitbit blaze and I have also
had the charge and flex but did not have ant problems with these. I have
restarted the app and my tracker and phone. Even factory reset my phone
just in case. When I mange to sync it it takes 8 attempts and 2 shutdown of
my tracker. I have checked all setting too. Surely there is a better way
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‎12-06-2017 03:15

In response to KimmieJane88

‎12-06-2017 03:15

Same issue here, my blaze was replaced and was ok at 1st. Then it started to not sync when I was forcing rhe sync. Need to shutdown, restart and after 5 or 6 tries it goes syncing. Take about 1 min to finally sync.

 

Painfull process for what should an easy process.....

 

My phone is Samsung s8.

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‎12-06-2017 12:33

In response to PierreQc

‎12-06-2017 12:33

This definitely what mine is like I'm sick of it now. I never had this
problem with my others.... So frustrating
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‎12-06-2017 15:46

‎12-06-2017 15:46

I also have a problem syncing my blaze, I have uninstalled/reinstalled the app, forced a blaze restart and restarted my phone (Samsung S6) but still no syncing! I have checked all settings on the app and in my phone and nothing has changed, the syncing issue has been getting progressively worse over the last few weeks to the point the only way i could get it to work was by changing the clock face but even that doesn't help now! 😡 

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