Fitbit blaze setup not working

[CD77]

Hi,

I've just bought a new Fitbit Blaze, but I can't get it to connect to my app. It won't connect to the charger either and say it is charging. 

I have tried the re-set but it just keeps coming up with fit.com/setup on the screen. I have turn bluetooth on and off several times, but it won't connect at all. It won't even go past the first set up screen.

Any advice or help? 

Thanks

CD

[TheCyberKnight]

Exactly the same here.

Bought it today and stuck at this fitbit.com/setup screen.

Once the app said te battery was too low to perform the firmware update. It's been on the charge dock for 2 hours now and doesn't even seem to charge.

Try a 2-button reset with no luck.

Not an especially good out-of-box experience...

[TheCyberKnight]

Too many typos...Reposting. (Hey Fitbit, what about adding the possibility to edit posts)

Exactly the same here.

Bought it today and stuck at this fitbit.com/setup screen.

Once, the app said the battery was too low to perform the firmware update. It's been on the charge dock for 2 hours now and doesn't even seem to charge.

Tried a 2-buttons reset with no luck.

Not an especially good out-of-box experience...

[Kmransom123]

@TheCyberKnight And @CD77

Until the tracker is set up, the screen will only show "Fitbit.com/setup". No battery indicator.

Here is a link to the Blaze User Guide that will walk you through the set up and help you learn how to use it.

Hope that helps!

[TheCyberKnight]

OK, finally found my way out of this.

First, ignore the fitbit.com/setup message and let the Blaze charge for about 1.5 hour. Even without any charge indicator, the Blaze is actually charging.

Once charged, go back to your phone/computer and delete the Blaze that you tried to pair without success.

Then, add a new Fitbit device (a Blaze obviously!) and follow the normal procedure.

My new Blaze was up-and-running in no time. Nice device.

Hope this helps. Happy Blazing.

[CD77]

Mine still won't connect for some reason - I think it is a bluetooth problem.

Whenever I try to pair with it, it says the Blaze won't pair. I've turned it on and off several times. The blaze seems to be re-starting when I so it which is good, but still can't get past this page.

Any further advice?