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Fitbit blaze will not hold a charge

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‎06-13-2017 11:28 - last edited on ‎04-09-2019 20:20 by Moderator Alum

‎06-13-2017 11:28 - last edited on ‎04-09-2019 20:20 by Moderator Alum

My Fitbit went completely dead about five days ago. I can not charge through the wall charger, but i can charge it through the computer. Both times saying it had a complete charge about half way through s four mile walk my fit bit will completely die. Does anyone have any suggestion on why this is happening? 

 

 

Moderator edit: format

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‎06-13-2017 12:32

‎06-13-2017 12:32

Welcome to the forums!

Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...

 

Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

 

http://help.fitbit.com/articles/en_US/Help_article/1799

 

If it doesn't help Contact Support
http://help.fitbit.com/?cu=1

 

 

Community Council Member

Wendy | CA | Moto G6 Android

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