Fitbit blaze won't turn on

[Joewise]

Hello All,
I just got a Fitbit blaze, and it will not turn on I've tried charging it, restarting, and using my boyfriends charger, yet nothing... I got this as a gift from my parents, just two days ago via mail! It's really disappointing it won't work what should I do?

[Corvettekid]

Could be defective....

[Joewise]

Thanks for the response, although this may be the case I was hoping I was just merely overlooking something; me being new to the Fitbit world... Should I email them, or wait on the form for company advice? Thanks again for your help!

[Joewise]

Emailed, waiting a response!

[AlejandraFitbit]

A warm welcome to the Forums @Joewise and @Corvettekid thanks for stopping by!  I appreciate your efforts in troubleshooting this inconvenience by yourself.  Since you have already tried the restart process without success, I recommend contacting our support team one more time but this time do it via phone or chat to have a faster response. 

Let me know the outcome.