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Fitbit.com/setup Message

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‎01-28-2018 17:17 - last edited on ‎04-17-2019 20:23 by Moderator Alum

‎01-28-2018 17:17 - last edited on ‎04-17-2019 20:23 by Moderator Alum

Just bought a new Blaze today. Put it in the charger and nothing is happening. When I tap the screen it says fitbit.com/setup even though the Fitbit is showing on my mobile app and on my laptop. It wouldn't let me completely finish the setup as it said the battery was dead  and now I can't seem to charge the thing. 

 

I've wiped the contacts to ensure they're clean, and am hoping as it's brand new there's nothing wrong with the actual cable itself. The USB plug has been charging my old Fitbit so there should be no issue there.

 

 

Moderator edit: subject for clarity

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‎01-29-2018 05:17

‎01-29-2018 05:17

Hey there @greedoe, welcome to the Community.

 

Thanks for troubleshooting this by yourself. I would like to know if you keep having issues with your Blaze? If you do and keep seeing the fitbit.com/setup message, I recommend restarting your Blaze and confirm you are doing the following from your Fitbit app:

 

  1. From the Fitbit app dashboard, tap or click the Account icon.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

Hope to hear from you soon. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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