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Fitbit deletes steps when synced

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‎11-06-2016 15:04

‎11-06-2016 15:04

I will be at 8000 steps for the day, and when I sync, it drops me to 4000. I have no clue how this could make sense.
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‎11-07-2016 05:04

‎11-07-2016 05:04

My Blaze is brand new and I also experienced a reduction in my steps when I syned it for the first time. It reduced my steps by about 3,000.
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‎11-07-2016 06:54

In response to MaryannT

‎11-07-2016 06:54

Hey there @MaryannT @Ashur. I'm happy to see you both in the Community! 🙂

 

I'm sorry to hear that you're having issues with the accuracy on your trackers. I'd like to know if before syncing your trackers you log your activities manually. Whenever you manually log an activity, this will override the information tracked by your Blaze and may decrease the number of steps and other stats as distance, calories burned, etc and the steps counted by manually logged activities don't count towards daily totals.

 

I'll be looking forward for your replies.

Ferdin | Community Moderator, Fitbit

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