Fitbit doesn’t match app data

[Anitajoy]

Over the last three days my blaze has started doing bizarre things

- not recording sleep

- device records steps but app doesn’t recognise them?

-device record doesn’t match app record in active hours.

- text message/phone notifications not working .

i have tried a variety of repairing/restarting/soft updating to no avail. I have sent message to help....no response yet.

[UndeadKitty]

My hourly steps on my Fitbit App on my iPhone aren’t matching my Fitbit. It’s very frustrating. It’s happened twice now. I’ve tried everything everyone has suggested and nothing. I also have the latest update. 

[Anitajoy]

I perservered contacting Fitbit. The follow up was fabulous and I actually ended up with a replacement so I’m very happy 

[AlejandraFitbit]

Great to see you around @Anitajoy and @UndeadKitty welcome to the Community!

First of all, I appreciate the efforts in trying to fix the issues you have been experiencing with your trackers. @Anitajoy it's great to hear that you will be receiving a replacement. At the moment of receiving it, you can do the following from your Fitbit to set it up:

1. From the Fitbit app dashboard, tap or click the Account icon.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

If you need anything else, do not hesitate in posting it. Now @UndeadKitty, this is an issue that is already resolved. If you keep having it, I recommend logging out and logging back in to your account. Also, can you please provide me with some screenshots about this?

Hope to hear from you soon. 

[UndeadKitty]

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@AlejandraFitbit wrote:

Great to see you around @Anitajoy and @UndeadKitty welcome to the Community!

First of all, I appreciate the efforts in trying to fix the issues you have been experiencing with your trackers. @Anitajoy it's great to hear that you will be receiving a replacement. At the moment of receiving it, you can do the following from your Fitbit to set it up:

1. From the Fitbit app dashboard, tap or click the Account icon.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

If you need anything else, do not hesitate in posting it. Now @UndeadKitty, this is an issue that is already resolved. If you keep having it, I recommend logging out and logging back in to your account. Also, can you please provide me with some screenshots about this?

Hope to hear from you soon. 

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Hi!

I’ve logged in and out of everything several times and still nothing. I’ve even turned my phone on and off after logging out and still nothing. Here are some photos. 

[AlejandraFitbit]

Thanks for the information @UndeadKitty and for the screenshots provided.

I will pass to our team for them to be able to review this. In the meantime, your patience will be much appreciated. 

Catch you later.