Fitbit on the fritz

[NikkiJSharp]

I got my fitbit blaze wet yesterday.  Today it isn't working.  First the heart rate monitor wouldn't work.  I checked the settings and it showed that the heart rate monitor was on.  Then I got the Clock Error.  I followed directions for this solution; I went and turned off bluetooth on my phone and logged in online.  This reset my clock; for about 2 seconds.  Clock Error is back.  Tried hard reboot.  It'll reboot and go right back to error.

[FerdinandFitbit · Accepted solution]

Ouch, I'm sorry that your tracker got wet and it seems not to be working well 😕

I would say, to make sure that all the moisture comes out of the tracker, the univesal advise of putting your tracker in a bowl full of rice should help. Something else to try would be to put it in a jar or a ziploc bag with two or three packets of silica gel pellets (the ones that come in the shoe boxes). Both, rice and silica pellets absorb moisture and will help take out any that is still inside your tracker. Be sure to leave your Blaze there for about 24-48 hrs. and then take it out and see how it works.

Let me know how it goes and welcome to the Community Forums @NikkiJSharp! 🙂

[NikkiJSharp]

Thank you!  I'll give that a try!

[NikkiJSharp]

Quick question-aren't the Blazes water resistant?  I jumped in the pool, realized I had it on, and took it off immediately.

[FerdinandFitbit]

Thanks for getting back @NikkiJSharp!

Not really  Fitbit Blaze is sweat, rain and splash proof, but is not swim proof and eventhough you didn't swim with it for a long time, that could have caused the problem.

Just as a side note, also, we recommend taking it off before showering, as it’s best for your skin if the band stays dry and clean.

Let me know how it goes with putting it in rice! 🙂