Fitbit only works on the charger

[jmh5282]

I just got my Fitbit Blaze and it will only turn on when it is on the charger and when I take it off it will not turn on at all. It says that it is fully charged when it's on the charger but nothing happens when I take it off. I tried resetting it by holding down the left and bottom right buttons but no matter how long I hold them down nothing happens.

[jmh5282]

I just got my fitbit blaze and it will only turn on when it is on the charger and as soon as I take it off it will not turn on at all.  I tried resetting it by holding down the left and bottom right button but no matter how long I hold down the buttons nothing happens. When I have it on the charger it shows that it is fully charged but when I take it off nothing works.

[WendyB]

Have you set it up fully?

http://help.fitbit.com/articles/en_US/Help_article/1873

If so I would take it back to where you got it or contact  support

http://help.fitbit.com/?cu=1

[Daniel_Wescombe]

Hey @jmh5282, 

@WendyB is correct. Make sure your device is fully set up. If the issue isn't solved, I would definetly be contacting the place you got it from or even contact Fitbit support and get a replacement or a refund. We do understand your frustration, however note this isn't normal at all. Fitbit is a very reliable device, this must be just a one of a million problem.

[AlejandraFitbit]

Welcome to the Community @jmh5282, thanks for troubleshooting this by yourself, @Daniel_Wescombe and @WendyB for stopping by.

Since the troubleshoot you tried didn't work, I would like to know if you have get in touch with our support team as suggested? Have they offer you a solution for this?

See you around.