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Fitbit support wont reply to my emails or replace a faulty Blaze

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‎07-28-2016 08:36

‎07-28-2016 08:36

Despite admitting my device is faulty, fitbit wont replace a faulty 3 month old Blaze because i bought a replacement. I am £160 out of pocket and they are now ignoring my emails. I have never experienced such bad service. How can i get them to respond?
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‎07-28-2016 09:07

‎07-28-2016 09:07

@IainCostes That's really strange, sorry to hear that! Typically if you don't receive a response within 2 days it just means they're a little backed up. I'm confident they'll get back to you with a reasonable resolution. Smiley Happy

Andrew | Community Moderator, Fitbit

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