Fitbit won't sync

[shaz93]

Is anyone else having problems with Fitbit synching? Mine will not sync and has not for nearly 2weeks. I know it is not my phone as I had an old Fitbit that doesn't hold charge and that synced. I've tried rebooting, and I disconnected it and now I can't even set it up again. Is it time for a new one? I'm gutted as I only got a replacement for my last Fitbit Blaze in July. Any ideas would be great I'm really missing it. 

[SteveH]

It may not be time for a new one - syncing problems just happen from time to time, often for no obvious reason.

The usual things to try are:

• restart phone
• restart fitbit using this procedure: https://help.fitbit.com/articles/en_US/Help_article/1186/
• (NB I note you have tried this but I include it for completeness)
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: https://help.fitbit.com/articles/en_US/Help_article/1866/
• if none of that works then contact customer support: contact.fitbit.com

Should this happen again in the future, one step I would not recommend is to disconnect the fitbit from your account as this can lead to loss of unsynced data.