Fitibit blaze recording heart rate even when not wearing!

[SunsetRunner]

Hi, my fitbit blaze has been acting eratic for sometime. It records heart rate when i'm not even wearing it.

The band's just snapped recently and now this...its only 1.5 yr old so sucks that its breaking down so quickly. Please help

[LizzyFitbit]

Hi @SunsetRunner, it's nice to see a new face around.

I'm sorry about my delayed response and thanks for letting me know about your Blaze behavior. I was informed by our Support Team that a case was opened for you. I'm glad to hear they're working with you about this situation as I'm sure they'll give you a hand. Let me know if you need anything else.

See you around.

[clarkkent76]

Hi LizzyFitbit...

I've been experiencing the same issue with the BPM.  It doesn't work while the Blaze is on my wrist, however if I take it off and it's just sitting on a desk or something, it begins to register.  I'm assuming this is the reason why my sleep info is not registering correctly?   What's the issue?  Why is it not working while on my wrist? 

[LizzyFitbit]

Hi @clarkkent76, it's nice to see you around.

Thanks for letting me know that your Blaze is also experiencing the same issue with the heart rate which is now affecting your sleep. This is an unusual behavior as your device should record your heart rate when wearing it.

After investigating with our Support Team, I was informed that a case was opened for you. If you have any questions about your case, I'd recommend you to contact them again to receive more details, as I'm sure they'll be happy to continue assisting you.

I'll be around if you need anything else.

[clarkkent76]

Unfortunately, there was no additional info, so I just called for nothing.
My heart rate still doesn't work and I'm still highly dissatisfied and
disappointed especially seeing so many others are experiencing the same
exact issue!!!!

[LizzyFitbit]

Hi @clarkkent76, thanks for taking the time to reply back.

I see your point of view and I appreciate you for sharing your thoughts about this situation. Our Blaze was designed to motivate you towards your goals, and our team will continue working on our products to improve their performance and your experience with them. Your feedback has a big impact on that, so be sure that your comments will not be taken from granted.

See you around.

[SunsetRunner]

I went on chat and they said they would email me for further instructions/keeping up with me to help but they never did! This is my very first Fitbit and am very disappointed with it. It's still causing problems with heart rate. I may have to switch soon if I cant trust the quality. 😕

[LizzyFitbit]

Hi @SunsetRunner, it's nice to hear from you.

Thanks for taking the time to share your feedback about your experience with our Support Team. I see your point about this situation as your device was designed to motivate you toward your goals. I've contacted our team so they can open your case and continue working with you. You'll receive an email from them shortly.

If you need anything else, let me know.