Floor counts

[Qltnbear923]

My fitbit isn't registering the flights of stairs anymore . I just noticed it wasn't but it had before. Is it a disabled option now ?

[Baltoscott]

Not a disabled option.  Try restarting your Blaze a couple of times and see if that helps.  (Press and hold the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen -- around 10 seconds).

[Rich_Laue]

Are you holding onto the hand rail with your fitbit arm. This might prevent the tracker from detecting steps, no steps = no floors.

[AlejandraFitbit]

Welcome to the Community @Qltnbear923. @Rich_Laue and @Baltoscott thanks for stopping by and the tips provided.  I would like to know if the restart procedure worked? If this doesn't work, I recommend turning off and on your Fitbit and then test it. To turn off the Blaze you just need to do the following:

1. Swipe to Settings

2. Slide down to Shutdown

3. Confirm the Shutdown

And then just press the home button to turn on the tracker. 

Let me know the outcome.

[Qltnbear923]

Shut down nor restart set the stair option to working again