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Froze and overheat issues

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‎05-24-2018 16:49 - last edited on ‎05-27-2018 08:09 by Moderator Alum

‎05-24-2018 16:49 - last edited on ‎05-27-2018 08:09 by Moderator Alum

I have two Fitbit Blaze, when I put one on the charger it overheats and does not charge, the other one is just froze on the start up icon. What should I do, they both or less than a year old?

 

 

Moderator edit: subject for clarity

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5 REPLIES 5

‎05-24-2018 17:15

‎05-24-2018 17:15

Contact support. Do not try to charge the one that is over heating.

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Wendy | CA | Moto G6 Android

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Best Answer

‎05-27-2018 08:11

‎05-27-2018 08:11

A warm welcome to the Community @MsDemings and @WendyB thanks for stopping by.

 

I am sorry to hear about the issues you are experiencing with your trackers and would like to let you know that I've gone ahead and escalated your case to our Support Team, for them to take a deeper look at this, please keep an eye on your inbox for further instructions.

 

Let me know if you need anything else. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎06-25-2018 17:38

‎06-25-2018 17:38

how long does it take to get a replacement for an item? I recently had to return my Blaze because it was overheating and wouldn’t charge. That was two weeks ago and I still haven’t received the replacement yet

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‎06-25-2018 17:39

In response to MsDemings

‎06-25-2018 17:39

how long does it take to get a replacement for an item? I recently had to return my Blaze because it was overheating and wouldn’t charge. That was two weeks ago and I still haven’t received the replacement yet

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‎06-26-2018 08:19

In response to MsDemings

‎06-26-2018 08:19

I would contact them again... I received a replacement last month and I had mine in less than a week.

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