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Frozen display

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‎02-16-2020 03:15 - last edited on ‎02-17-2020 10:56 by Fitbit Moderator

‎02-16-2020 03:15 - last edited on ‎02-17-2020 10:56 by Fitbit Moderator

My blaze screen is frozen how do I correct

 

Moderator edit: Subject for clarity 

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‎02-17-2020 10:55 - last edited on ‎09-16-2025 06:40 by Fitbit Moderator

‎02-17-2020 10:55 - last edited on ‎09-16-2025 06:40 by Fitbit Moderator

Hi @clivewhitton, welcome to the Community Forums! 

Thanks for bringing this to my attention. To correct this issue, I recommend you to try our restart process following the next steps:

  1. For Fitbit Blaze, press and hold the back and bottom buttons until you see the Fitbit logo on the screen. 
  2. Let go of the buttons.
  3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device? 

Keep me posted and let me know if you have any additional questions. 

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‎02-18-2020 00:47

In response to RicardoFitbit

‎02-18-2020 00:47

Hello Ricardo - the advice I was given worked just once and the fitbit logo is now frozen on the screen. I have pushed a combination of buttons but nothing changes. Should I do a factory reset?

Best wishes

Clive Whitton

Telephone (0044) 07444137466
Email clivewhitton@hotmail.co.uk
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