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GPS intermittent when Bluetooth earbuds connected to phone

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‎08-01-2018 17:35 - last edited on ‎08-02-2018 04:59 by Moderator Alum

‎08-01-2018 17:35 - last edited on ‎08-02-2018 04:59 by Moderator Alum

Got new Bluetooth earbuds for my run. Disappointed to discover that GPS pairing between Blaze and iPhone drops between 1km and 2km into my run without notice. When I look at my watch, it looks like the run was abruptly cancelled. I’m listening to music using Spotify.

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‎08-02-2018 05:00

‎08-02-2018 05:00

Hey @Kenny512, great to see you here.

 

If your phone is managing multiple Bluetooth connections simultaneously:

  • Your Fitbit device might stop syncing or stop receiving notifications.
  • You can experience interruptions with any consistently streaming Bluetooth connection such as headsets, car kits, stereo audio, tethering, and file transfers.

These interruptions are typically caused by operating system and Bluetooth limitations. It's also possible that an app on your phone is causing the issue.

If you have an Android phone, try these steps:

  1. Turn off the Always Connected option in the Fitbit app.
  2. Disable other Bluetooth connections when not in use.
  3. Check to see if your phone has an app compatible with Ford Motor Company's voice control system. If so, disable Bluetooth on the app if possible or uninstall it.

    The API used in these apps makes it difficult for Fitbit to communicate reliably with your phone. Ford provides a list of apps but note that other companies may use the API as well.

 

Let me know the outcome. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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