Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

GPS problem...plz help

Replies are disabled for this topic. Start a new one or visit our Help Center.

I just got my Fitbit Monday and the GPS is already acting up. When I go to exercises and choose run or walk ect. it says connecting to phone but then it says go to fitbit app or the GPS bar is very low then loses connection. I have checked the Bluetooth and the location services on my IPhone 6 but it still doesn't work. plz respond if you have this issue or any tips to solve it    

Best Answer
0 Votes
4 REPLIES 4

I also have the same problem, my Blaze connects for about 3-5 minutes then drops and attempts to reconnect for the entire time of my exercise. I plan on contacting customer support.

Best Answer
0 Votes

@alexcp06@Eagle1. Many are reporting the issues with Connected GPS. 

 

I have success with using the Exercise Tracking (MobileRun) via the Fitbit App. There are some issues with that also.

 

I'm having 100% success using the App provided I only Pause at the end and then hold the Finish until you get the green splash screen. Others are having continual failure if the they pause and resume.

 

I would give it a try and you only need a minimum of 1+ minutes to check the result. To use, is tap the Exercise Tile then the stopwatch+ in the top RH corner, then tracking, wait for GPS to lock and you are away.

 

Your can test both uses ie Pause, Resume and Finish and the Pause, no resume Finish.

 

Here is an example of my 45 minute walk this morning, no dropouts and accurate

 

gps walk 18may17.jpg

 

Colin:Victoria, Australia
Ionic (OS 4.2.1, 27.72.1.15), Android App 3.45.1, Premium, Phone Sony Xperia XA2, Android 9.0
Best Answer

A warm welcome to the Community @alexcp06@Eagle1 it's great to see you around and @Colinm39 thanks for stopping by.

 

If you are having inconveniences with your GPS, I recommend following the instructions provided in the My Blaze GPS is not working post. Also, if you want to try out our friend @Colinm39's recommendation, please do it since I think is really good.

 

Catch you later. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes

You have to leave the Fitbit app open. Otherwise the connection between Blaze and phone will be lost a few minutes later.

Best Answer
0 Votes