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GPS won't connect to app during run

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‎12-09-2017 13:00 - last edited on ‎12-11-2017 06:51 by Moderator Alum

‎12-09-2017 13:00 - last edited on ‎12-11-2017 06:51 by Moderator Alum

For over 6 weeks now, whenever I start a run, my blaze tells me to 'check Fitbit app' when i'm trying to connect to GPS. I started a live chat with Fitbit over a month ago. They told me engineers were working the issue. But, I don't see that anyone else on the community forum is having this problem?

 

Thoughts?

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‎12-11-2017 06:51

‎12-11-2017 06:51

A warm welcome to the Community @cbzkirkland. 

 

As you were told, our team is aware of this issue and is working in a solution for it. Your patience will be much appreciated. In the meantime, I recommend taking a look at the My Blaze GPS is not working post and follow the instructions provided there. Also, if you want you can use MobileRun.

 

Catch you later. Man Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎12-11-2017 07:19

In response to AlejandraFitbit

‎12-11-2017 07:19

How long do you anticipate the solution taking?

I have run through the ‘my GPS blaze isn’t working’ solutions numerous times, but it hasn’t helped.

I don’t really appreciate Fitbit continually telling me to use the app. First of all, I didn’t spend this kind of money to have to use a FREE app, and second of all, when I do use the app it pauses in the middle of my runs and I keep losing valuable data. What’s the point in having the Blaze??

Sent from my iPhone
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