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Getting Bluetooth error 18

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‎05-30-2018 06:31 - last edited on ‎05-31-2018 12:21 by Moderator Alum

‎05-30-2018 06:31 - last edited on ‎05-31-2018 12:21 by Moderator Alum

Have updated App & still get error message regarding Bluetooth 

 

Moderator edit: Updated subject for clarity

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‎05-31-2018 12:20 - last edited on ‎05-12-2025 11:11 by Fitbit Moderator

‎05-31-2018 12:20 - last edited on ‎05-12-2025 11:11 by Fitbit Moderator

Hi there @Jacko23. Great to see you in the Community Forums! 🙂

I'm sorry you're having problems with updating the app and getting this error message. I would recommend removing your tracker from the connected Bluetooth devices.

For this, go to the Bluetooth settings on your phone. On your connected devices, look for your tracker. Tap on it, then choose the option that says "Forget this device". Then proceed to set up your tracker as a new device. For this, go to the Account section at the top right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem.

Hope this helps and please let me know if you need anything else!

Ferdin | Community Moderator, Fitbit

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