Getting HOT and green lights are staying on!

[Molly.Lepak]

I have had a Fitbit Blaze since 2017.  My first one was replaced after about 9 months because it would no longer hold a charge.  The second one I have had for about 18 months and now this one is getting HOT.  All of a sudden this past week the green lights on the back are staying on, and it seems to get hot on my wrist.  I have: shutdown the device from the watch, done the re-set while holding the left and right lower buttons, left it off for a few days and restarted it, made sure it was plugged in and charged all the way then restarted it.  It burns through battery life very quickly.  Any other suggestions?  It's kind of sucky that this expensive of a watch doesn't even last 2 years!  

[WendyB · Accepted solution]

Please do not charge it anymore. Contact support.

How are you charging it?

See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery

[Moretti]

So my charge 2 started giving very high spike heart readings of up to 182. Contacted Fitbit and spoke to an Advocate who talked me through a fix. After this fix my fitbits green lights turned on permanently and after trying some remedies found on here I had to turn off the heart monitor. I contacted Fitbit again with my case number and the Advocate is sending an envelope to return the Charger 2 with its charger but without its wrist bands. I have left the Charger2 on the table since and the green lights are continuously on but unlike everyone else the battery has not depleted by much only about 10% in 48 hours. However the unit continues to give my heart reading ( which is all over the place ) and I have not worn it. I will be interested to see what happens when I return it. I was strongly considering buying the new “ Sense” but I am now having doubts.