help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Getting error "down for maintenance"

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-03-2019 09:10 - last edited on ‎03-04-2019 08:52 by Fitbit Moderator

‎03-03-2019 09:10 - last edited on ‎03-04-2019 08:52 by Fitbit Moderator

App won't connect to server.  Says down for maintenance, but my wife's app does nor get that message

 

Moderator edit: Updated subject for clarity 

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎03-04-2019 16:11

In response to SilviaFitbit

‎03-04-2019 16:11

Thank you for your reply.  Your efforts are appreciated.  After going around a bit with customer support and not arriving at what appeared to be an answer to my specific question, I decided to delete all the data from my app (I had cleared the cache.) After I restarted my phone, voila!  It works.  The watch was working with the app, but the app would not sync with the server no matter how many times I restarted them both (phone included.)  Apparently there must have been some corrupted data somewhere.

 

Again thanks for getting back to me

 

Jim

View best answer in original post

Best Answer
2 REPLIES 2

‎03-04-2019 08:50 - edited ‎03-04-2019 08:51

‎03-04-2019 08:50 - edited ‎03-04-2019 08:51

Welcome to the Community @Jimorens! Thanks for the details you've mentioned. I was reviewing the forums and found out these steps shared by @SunsetRunner  that can help you fixing this inconvenience.

 

  • Close the Fitbit app all together to get rid of the “maintenance” message. 
  • Power your phone off completely.
  • Wait 20 seconds then power your phone back up.
  • Open the Fitbit app

Also, could you let me know which app and phone are you using? 

 

Hope this helps. Let me know how it goes. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer

‎03-04-2019 16:11

In response to SilviaFitbit

‎03-04-2019 16:11

Thank you for your reply.  Your efforts are appreciated.  After going around a bit with customer support and not arriving at what appeared to be an answer to my specific question, I decided to delete all the data from my app (I had cleared the cache.) After I restarted my phone, voila!  It works.  The watch was working with the app, but the app would not sync with the server no matter how many times I restarted them both (phone included.)  Apparently there must have been some corrupted data somewhere.

 

Again thanks for getting back to me

 

Jim

Best Answer