Getting "couldn't reach fitbit.com to sync"

[SimplyJaye]

And he couldnt suggest this? Im having this problem now (07/04/16) and have been having it basically since 2 wks of owning the blaze. They have even sent me a replacement and still the same problems. It will occasionally sync. I have to check bluetooth connection, since it doesnt stay connected. One day I will get call and txt notifications, the next day one or the other, then eventually back to nothing, which is now my current status. I have only had this for 5 wks. I didnt pay for a $200 watch, step counter. I want to experience all that it has and that I want it to do. Im at wit's end, now they have escalated my problem to the engineering dept. Watch them try to say it is my phone! I think NOT!

Not a happy camper AT ALL!!!!

Moderator edit: Updated subject for clarity 

[Rich_Laue]

@SimplyJaye Welcome to the comunity, ive moved your post out of the  cant reach Fitbit. It looks like this is not your problem, and i dont want to hijack that conversation. Now i wish i was able to edit the title.

I could not figure out what the suggestion that he could not suggest was?, but it sounds as if it did not fix things, im confused.

Im not sure what phone we have. For me i notice that if the Blaze isn't listed as a connected device in the phones, Android, settings, then notifacations sometimes dont happen. Only forcing a sync through the app can fix this.

Ocaisionally i do find settings in the app, messaging, or phones settings have changed, preventing the notifacations coming through.

One thought i have, is there any other device nearby that you sync through? The Blaze can only attach to one device at a time.

As for staying connected BTLE seems to do a very good job in this department, if im continually g urning BT off/on i do have problems.

Lets do a search of the online interactive help guide, there are documents that come up that address specific and general problems.

[AngelaMa]

Hello @SimplyJaye welcome to the Fitbit Community! I'm sorry to hear about the issue you are experiencing with your Blaze.  To better assist you, please provide me more details about the issue you are experiencing so I can help you. @Rich_Laue thanks for your amazing cooperation 😉 

I'll be around if you have any questions.  

[Agodin81]

I'm having the exact same problem. I've had my Fitbit for over a year and just recently started receiving this message and my Fitbit won't sync. I will probably switch to a different company for my next health tracker. This is more trouble than it's worth.

[almorris63]

I hear you.  I am having the second occurence of a total disconnection between my devices in four months.  Last time I fussed with it and fussed with it.  I finally deleted the charge 2 from my cell phone and readded it.  I am tyring that now, but it does not seem to be working today. 

Both times the disconnection was on a Sunday.  It looks like my device is trying to take an update, but cannot sync, and it just keeps looping. Who knows what idiocy will work this time?  Maybe deleting the app and reinstalling it will work THIS time! 

I cannot lose hours every time Fitbit sends out an update.  It needs to be better.