Glitchy display

[Jon54321]

I setup my Fitbit blaze earlier today and after a few minutes, the today icon got half covered with a white box and when swiping form one place to another horizontal lines appear over the apps and the image files seem to be generally glitching out. I tried a hard reset as well as turning it off and on through settings and nothing's working

[Rich_Laue]

Your first choice would be top Contact.fitbit.com
The other choice would be to exchange it at the place of purchase.

[AngelaMa]

Hello @Jon54321 welcome to the Fitbit Community! I'm sorry to hear about the issues you are experiencing with your Blaze's display. 😞  Did you reach out to customer support as advised by @Rich_Laue? 

[Jon54321]

Yeh thanks, they asked me to send them pictures of the problem with a case number next to it but haven't actually suggested any solutions. I get the impression I'm going to have to exchange it. Do you know if this is a common issue or if there is anything I can try other then just replacing it?

[AngelaMa]

Hello @Jon54321 thanks for your reply! 🙂 If you already restarted your Blaze and the display is not working properly, the next step is to exchange or replace it. To answer your question, It is not a common issue with the Blaze and the customer support team will be glad to assist you on the warranty process. 

Let me know how it goes! 🙂