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Green light will not shut off

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‎09-03-2017 05:45

‎09-03-2017 05:45

I have a blaze and the green sensor light will not shut off. I have tried restarting, shutting down and shut off the HR monitor. Nothing seems to be working. Does anyone have any other suggestions??

 

Thanks!!

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3 REPLIES 3

‎09-03-2017 08:01

‎09-03-2017 08:01

It's my understanding it stays on.  

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‎09-03-2017 08:44 - edited ‎09-03-2017 08:51

‎09-03-2017 08:44 - edited ‎09-03-2017 08:51

 

Hey there!

I've got 3 ways to try and resolve your problem.

Click the spoiler tag to read the suggestions.

 

Spoiler
  • Is sleep mode on? If so, power it off and try shutting down the watch again.
  • Go onto the app and select replace your watch. Don't worry though. When you add the watch, all your things including achievements will still be there.
  • Take out the battery of the watch and try inserting it again.

I hope these can resolve your problem.

Spoiler
 
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‎09-03-2017 10:51

‎09-03-2017 10:51

To turn off the green lights the heartrate needs yo be turned off.

The easiest way to do this is on the Blaze swipe left until the settings menu shows. Now tap and swipe up until the heartrate control shows. A tap on the lower right or pressing the select button should shut it off.

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