HR data doesn't sync to app without shutting it down and reopening

[SunsetRunner]

Hi, is this a known glitch or am I do something wrong. The HR data from my Blaze doesn't sync to the app unless I then close it down and the reopen it. This started in the past month so it maybe related to latest firmware release. Just checking if anyone else is experiencing the same. Cheers.

[Rich_Laue]

Hello @SunsetRunner have you check on the web dashboard. If your seeing the correct steps in app then it sounds like a refresh problem, not a sync.. This slow refresh is more common than it should be on android, there was no mention of your OS.
Generally I don't restart but tap the tile that is in question, I opening the next page a to force the app to refresh the missing data.
Now a note about the heart rate, it sleep and calories need a little processing on the web,, a that these might take a minute before their data shows up. Well I've seen sleep take up to 6 hours to show.

[FerdinandFitbit]

@SunsetRunner @Rich_Laue, good to see you around and welcome to the Community @SunsetRunner!

I've noticed, not really with the heart rate but with sleep logs that when I wake up in the morning and sync, sometimes it doesn't sync right away so I also force quit the app and open it again. This happens with apps that are running in the background, for some reason they get kind of stuck for calling it somehow and force quitting and reopening makes everything to update instantly. I wouldn't call this a bug but I'd say this is something that happens with techology.

[SunsetRunner]

Thanks for your responses. To be clear I don't access the data via the web and my main access is via the IPhone app, so IOS as oppose android or windows. Interestingly my sleep data is quick to load and throughout the day the HR data only becomes available to view once I've synced and then closed the app down and then reopen it. Obviously not a wider issue and will no doubt correct it self. Cheers.

[Rich_Laue]

Last time I checked the iOS device has a web browser, we are asking that you need to use just asking to confirm something. 

[Dougald]

I have this problem with my iOS device, specifically re HR graphs. To update the app, I must quit the app (not just close it) AND turn Bluetooth off and back on, then open the Fitbit app. The HR graph will then be current. Would like to see this issue addressed. Like brenchk, I began to notice around the time of the firmware update. Other data updates with no problems.

[SunsetRunner]

Thanks for confirming I'm not alone!

[FerdinandFitbit]

Thanks for getting back @SunsetRunner and good to see you around @Dougald!

I can also suggest one more thing for you to try and it's adding your tracker as a new device. This could help with the issue of the data not syncing right away without closing and reopening the app. For that, go to the account section, going to "Set up a new device" and follow the on-screen instructions.

Try that out and let me know if it makes any difference.

[SunsetRunner]

Thanks @FerdinandFitbit. Question though... if I follow your advice will I lose any of my historic data?

[FerdinandFitbit]

You don't need to worry about this @SunsetRunner.

Just make sure that before setting up your tracker as a new device you sync it previously and once it has already synced, go ahead and follow the procedure above. Your historic data will remain there and once you add your tracker back, it will pick up from where it left.

Any other question, let me know! 🙂

[SunsetRunner]

Thanks again @FerdinandFitbit I've now set up as a new device and then synced it. The updated HR data didn't display but when I closed the app down and then reopened it the data was there.

[FerdinandFitbit]

No worries @SunsetRunner 🙂

So, it seems it was just a little delay this time right?

[Dougald]

No data is lost. It just reboots the app.

[SunsetRunner]

@FerdinandFitbit Sorry I should've been more clearer. The act of adding the Blaze as a new device didn't solve the issue. I've just checked again and no change. So to be clear the blaze syncs with the iOS app and updates all data apart from HR, but it must has it stored somewhere because upon closing down and then reopening the app the updated HR data is there. It's no big issue in the scheme of things and was more interested to see if anyone else had experienced the issue of which only one other @Dougald has come forward.

[FerdinandFitbit]

Thanks for getting back @SunsetRunner. I'm sorry this hasn't completely fixed for you 😕

I will go ahead and escalate this and see if I can get an answer on what could be causing this.

Thank you so much for your patience and for providing details.

[Dougald]

@FerdinandFitbit Re: your suggested fix for the problem of the app not updateing my HR graph --- Should I remove this Blaze before Setting it up as a new device?

[FerdinandFitbit]

Hi @Dougald. Thanks for getting back!

That shouldn't make a difference so if you want, you can remove it and then add it as a new device or just go ahead and add it in which case you would  be replacing (that's how it will appear on the instructions) your existing tracker.

Let me know if you need more help!

[Dougald]

@FerdinandFitbit - I tried your proposed solution of adding the Blaze as a new device, but regret to report that this did not resolve the issue of failing to update the current HR chart during a sync, as also experienced by @SunsetRunner