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HR on blaze stopped working

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‎08-05-2017 19:12 - edited ‎08-05-2017 19:13

‎08-05-2017 19:12 - edited ‎08-05-2017 19:13

I have read through the forum but cannot get my blaze to start tracking HR again.. it stopped working a few days ago , mid day, for no reason. I do have green lights. I have tried adjusting in software as both " auto" and " on". ... re-started many many times. (Btw holding both bottom buttons doesn't restart, having to do shutdown from " settings " menu on blaze - this may mean something ???)

  I have tried tighter, and on underside of wrist and other arm... Nothing!  I don't know if there is anything else I can do. Can someone provide me with a tech support number that I can call from Canada?

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2 REPLIES 2

‎08-07-2017 10:20

‎08-07-2017 10:20

Please contact support. Let them know what you have already done to try and resolve the problem

http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎08-09-2017 05:49

‎08-09-2017 05:49

It's great to see you around @RavenNS, thanks for troubleshooting this by yourself and @WendyB for stopping by.

 

If your tracker is not registering your heart rate, I recommend taking a look at this post, where you will be able to see some things that might be affecting this reading and some tips to improve it.

 

I hope this helps, let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer