help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Hard Reset every day or two after firmware upgrade

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-23-2016 08:21

‎10-23-2016 08:21

Has anyone else had this issue after installing the latest firmware to the Blaze?

Every day or two, my buttons just stop working.  The screen still works, until I go into something, and then I'm stuck as I can't go back because the left button doesn't work. 

 

All of the buttons do nothing.  I have to hold all three buttons until the watch restarts. 

 

Also I noticed that when this happens, usually my fitbit app is "looking" for my blaze, and never syncs. 

 

The good news after a reset, it syncs, and all of my steps, heart rate data, etc., show up in the app. 

It's just annoying to have to do this every couple of days...

John | Texas,USA | Surge | Aria | Blaze | Windows | iPhone | Always consult with a doctor regarding all medical issues. Keep active!!!
Best Answer
0 Votes
3 REPLIES 3

‎10-23-2016 10:21 - edited ‎10-23-2016 10:37

‎10-23-2016 10:21 - edited ‎10-23-2016 10:37

I am so frustrated, my blaze has been working pretty great and now I too find that my blaze loses blue tooth connection with my iphone fitbit app every HOUR and its always searching.  This started happening this past week. I have to turn off my bluetooth and reset my blaze and then it maybe works for an hour or if Im lucky 2 hours . 

 

Also everytime I try to sync to my app it keeps searching then says to make sure my device is on and close by and its on my wrist and and that hand is holding the phone where Im syncing it too.

 

I really did love the blaze and now it is a waste and I don't want to even take it running as it loses all connection.  Someone please have an answer or its being returned.

 

Thanks

Best Answer
0 Votes

‎11-20-2016 05:26

In response to grenner

‎11-20-2016 05:26

It's great to see you around @JohnRi and @grenner welcome to the Forums. Thanks for troubleshooting this inconvenience by yourselves. I would like to know if you keep having problems syncing your trackers. If you do, I recommend following @HelenaFitbit's instructions in the Having trouble syncing? post. 

 

I hope this helps, let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes

‎11-20-2016 20:59

In response to AlejandraFitbit

‎11-20-2016 20:59

This did not unfortunately solve the problem bit just helped if work here and there .
I am also wondering when there will be a fix or update to fix the issue of incorrect distance tracking . As I read in the forums it is a very common issue that the distance is out by a third and users have been patient and trying to tweak their step distance to make it work as I have but it is still not accurate . Mine have been inaccurate since march and because I like fit bit I have been patient but this has been too long and with no fix and I'm contacting Fitbit to return my blaze

Sent from my iPhone
Best Answer
0 Votes