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Heart Rate graph not showing unless I press and hold finger on it

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‎02-13-2017 14:04 - last edited on ‎02-15-2017 10:23 by Moderator Alum

‎02-13-2017 14:04 - last edited on ‎02-15-2017 10:23 by Moderator Alum

Hi. 

The heart rate graph suddenly stopped working this morning and had not been showing all day. If I keep my finger pressed on the screen it shows s reading but the graph does not show.  Any ideas?

 

Moderator edit: Clarified subject

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‎02-15-2017 05:31

‎02-15-2017 05:31

Hi @Kevin511, it sounds like the app might be stuck or something like that and this is preventing your dashboard from showing the information.

 

I would recommend logging out of the app and logging back in or if you'd prefer, you can force quit it and open it again and see if this makes any difference once you're back in and see if after that it shows the graph correctly.

 

Let me know how it goes and welcome to the Fitbit Community Forums! 🙂

Ferdin | Community Moderator, Fitbit

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