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Heart Rate monitor not working

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‎08-24-2017 11:06

‎08-24-2017 11:06

Hi,

My heart rate monitor has stopped working for the past week.

The green lights (both of them) are flashing. 

When I have the heart rate on Auto, all I get are the double bars --.  When I switch the heart rate monitor to ON I get a heart rate.  It's significantly higher than what it should be though..  It was reading 114 when I counted out 74. 

I have cleaned the sensor on the back.  I have rebooted as well as  re-sync'd it.  Turned the monitor off/on and back to auto. 

The lights seem to flash fast when I switch it to ON but stay slow and steady when it's on Auto even when I take it off my arm. 

Any ideas?  Any recent firmware updates I'm missing?

Thanks

--Bill

 

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6 REPLIES 6

‎08-24-2017 11:32

‎08-24-2017 11:32

Hey @BillBlazer! Welcome to the Fitbit Community! Try removing your Blaze from you Fitbit account and then setting it up like new. Let me know if that helps at all!

 

Quick Note:

Make sure you Sync your Blaze before you remove it or else all un-synced will be lost.

Michael Groff | CO, USA
Fitness isn’t being better than someone else, it’s being better than you used to be!

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‎08-24-2017 12:29

In response to RunningFreak

‎08-24-2017 12:29

HiThanks for the suggestion.. That did not change anything. 
Bill

Sent from my T-Mobile 4G LTE Device
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‎08-25-2017 05:58

‎08-25-2017 05:58

Same exact issues here with the heart rate auto/on.  I contacted support, but they are just checking into if it is under warranty for a replacement.  I feel like this has to be some sort of bug, since others are experiencing it.

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‎08-27-2017 05:03

In response to Beyerkel

‎08-27-2017 05:03

It's great to welcome you @BillBlazer, @Beyerkel good to see you here and @RunningFreak thanks for stopping by.

 

If you are having issues with your heart rate information, I recommend taking a look at this post, where you will be able to see some things that might be affecting this reading and some tips to improve it.

 

I hope this helps, let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎08-29-2017 05:11

In response to AlejandraFitbit

‎08-29-2017 05:11

Hi,None of the suggestions in that thread or others has help the situation.  Heart rate monitor is still just showing --




Sent from my T-Mobile 4G LTE Device
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‎08-29-2017 14:08

In response to AlejandraFitbit

‎08-29-2017 14:08

It is completely dead now won't keep a charge. They are sending a new one but haven't heard anything since Friday. How long will that take? 

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