Heart Rate monitoring stopped working

[Spacedoc]

The heart rate monitor stopped working over the last few weeks. Initially it was intermittent but over the last week it has stopped completely. All the other features (steps, calories , stairs etc) seem to be working. I have tried switching the heart rate monitor between 'on' & 'auto' and have also tried shutting down and restarting many times. Monitoring the quality of sleep is one of the primary reasons I use fitbit for and the lack of heart rate information means I can't get this information any longer. Please advise me as to what I can try next. Thank you Neil

[Spacedoc]

PS - Also forgot to mention that the LED lights are Working.

[AlejandraFitbit]

It's great to welcome you @Spacedoc.

I appreciate all the efforts in trying to fix this issue. Upon checking with our support team, I was told that you have already created a case with them. I know that our team will be glad to help you out and provide you with a solution.

Let me know if you need anything else. 

[Spacedoc]

Thanks Alejandra - unfortunately support team couldn't help me on this occasion (they did try). So if anyone else have any suggestions, I would definitely appreciate it.

Neil