help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Heart beat monitor not recording on app.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-30-2016 13:20

‎12-30-2016 13:20

IMG_0041.PNG

 

Does any one know why all of a sudden today this has stopped recording this data, everything else is recording and working correctly it's a bit of a mystery, if any one has any info it would be kindly appreciated thanks, Ben

Best Answer
0 Votes
5 REPLIES 5

‎12-31-2016 15:16

‎12-31-2016 15:16

Having the same issue

Best Answer
0 Votes

‎12-31-2016 15:21

In response to Machpack1

‎12-31-2016 15:21

Sometimes the app seems to take a while to catch up and draw the graph for HR. If you select the day then select the graph then trace along the line you will see that the values come up / are there , but that a bug seems to prevent the line from being drawn. It all eventually catches up.

Best Answer
0 Votes

‎12-31-2016 21:08

In response to SunsetRunner

‎12-31-2016 21:08

It looks as if it is moving around the arm and losing the view of you blood

Best Answer
0 Votes

‎01-01-2017 03:11

‎01-01-2017 03:11

I closed the app and re opened it and it catches up every time the app is reopened, problem sorted.

Best Answer
0 Votes

‎01-01-2017 11:56 - edited ‎01-02-2017 04:17

In response to Benjamin1984

‎01-01-2017 11:56 - edited ‎01-02-2017 04:17

Great to hear that it is working fine now @Benjamin1984! Welcome to the Forums.

 

Thanks to everyone who helped out here! 😄

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

Best Answer
0 Votes