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Heart rate and sleep monitoring failure

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‎05-10-2017 03:12

‎05-10-2017 03:12

I have had my blaze for about 6 months now and I love it.  I am not happy that it has stopped recording my heart rate  and sleep over the last 2 days.  I am a long time fit bit user having progressed from a flex to a charge hr and onto the blaze.  I have changed settings for sleep sensitivity and tried turning off the heart rate monitor and then back on but nothing seams to work.  Any help would be greatly appreciated.

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4 REPLIES 4

‎05-10-2017 03:24

‎05-10-2017 03:24

Did you already try restarting your tracker a few times? This article explains how to do that.

Karolien | The Netherlands

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‎05-10-2017 13:54

In response to Esya

‎05-10-2017 13:54

Yes I have restarted several times but it hasn't helped.  so very frustrating 😞

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‎05-10-2017 14:33

‎05-10-2017 14:33

Love Fitbit support they are amazing

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‎05-10-2017 14:39

‎05-10-2017 14:39

Hey i am the exact same the heart rate is frozen and dosnt move or work. I spent ages today talking to 3 dofferent people from fitbit trying to sort it and am still no further i have tried everything. Any update please let me kno 

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