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Heart rate isn't turning off

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‎03-18-2017 10:14 - last edited on ‎02-26-2019 19:27 by Moderator Alum

‎03-18-2017 10:14 - last edited on ‎02-26-2019 19:27 by Moderator Alum

i have had me blaze for about a week and my dad has also got one and the green lights on the back don't turn off when i take my blaze off but when my dad takes his off the lights stop straight away does anyone know of this fault?

 

Moderator edit: Update subject for clarity 

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‎03-18-2017 14:53

In response to MikeF

‎03-18-2017 14:53

Thanks for your advice @MikeF. It's great to have you here @Jam1e! You can change the heart rate setting by doing the following: 

 

Log into your fitbit.com dashboard and click the gear icon in the top right corner. Under Settings > Devices> Heart Rate, you can choose On, Auto, or Off.

The default setting of Auto is appropriate for most people; the heart rate tracker  is active when you are wearing it and is inactive when you remove it. If there are times when your heart rate isn’t being tracked even though you are wearing your tracker, you can choose On. If you aren’t interested in heart rate tracking or want to maximize battery life, you can choose Off.

 

Hope this helps. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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3 REPLIES 3

‎03-18-2017 10:28 - edited ‎03-18-2017 10:29

‎03-18-2017 10:28 - edited ‎03-18-2017 10:29

Why do you think it's a fault?

 

Is your 'Heart Rate' setting set to Auto like your Dad's is?

Mike | London, UK

Blaze, Surge, Charge 2, Charge, Flex 2 - iPad Air 2, Nokia Lumia 925 (Deceased), iPhone 6

Take a look at the Fitbit help site for further assistance and information.

Best Answer
0 Votes

‎03-18-2017 14:53

In response to MikeF

‎03-18-2017 14:53

Thanks for your advice @MikeF. It's great to have you here @Jam1e! You can change the heart rate setting by doing the following: 

 

Log into your fitbit.com dashboard and click the gear icon in the top right corner. Under Settings > Devices> Heart Rate, you can choose On, Auto, or Off.

The default setting of Auto is appropriate for most people; the heart rate tracker  is active when you are wearing it and is inactive when you remove it. If there are times when your heart rate isn’t being tracked even though you are wearing your tracker, you can choose On. If you aren’t interested in heart rate tracking or want to maximize battery life, you can choose Off.

 

Hope this helps. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎03-18-2017 23:35 - edited ‎03-18-2017 23:35

In response to SilviaFitbit

‎03-18-2017 23:35 - edited ‎03-18-2017 23:35

This can also be changed from the Blaze settings menu right on your wrist. 

Best Answer