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Heart rate monitor and battery not working on the Fitbit Blaze

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‎02-23-2019 07:55 - last edited on ‎02-25-2019 05:58 by Moderator Alum

‎02-23-2019 07:55 - last edited on ‎02-25-2019 05:58 by Moderator Alum

My heart rate monitor has stopped working and is affecting my workouts plus the battery and running down a lot quicker than normal. I have tried everything suggested on the forum and have spoken to someone on chat and they said someone will be in touch via email and they haven’t yet. Does anyone have any advice ? Thank you 

 

Moderator edit: Updated title for clarity

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‎02-25-2019 05:57

‎02-25-2019 05:57

Hi there @Mariaq , welcome to the Fitbit Community Forums! 🙂

 

I'm very sorry to hear that you're having problems with your battery and your heart rate not working properly. Thanks a lot for all that you've tried already. I'd like to help you out with this.

 

I just checked with the Support Team about your case and asked them to get back in touch with you as soon as possible. Just keep an eye on your inbox for more instructions and if you need more help, feel free to let me know!

Ferdin | Community Moderator, Fitbit

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‎02-26-2019 21:11

In response to FerdinandFitbit

‎02-26-2019 21:11

I am having the same issues. 

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