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Heart rate monitor drops out while cycling

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‎08-14-2018 09:16

‎08-14-2018 09:16

Hi all,

I use my Blaze when I ride my bike on a resistance trainer and I am tracking my time and heart rate.  It works fine until I lean forward and put my hands on the handlebars.  Then my monitored heart rate decreases and eventually shows 2 dashes -- indicating that it is not recording.  When I sit upright on the seat and either keep my arms at my sides or a little bent it starts to show my heart rate again and climbs to what it probably is at that time.  I have adjusted the tightness and position up and down on my wrist but it still does that same thing each time.  I chatted with someone at support and was told to restart the Blaze before riding but that didn't help.  I have never tried it while riding outside but I am guessing I would get the same results.  Has anyone experienced this and solved the issue?

Thank you,

Phil

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4 REPLIES 4

‎08-14-2018 10:52

‎08-14-2018 10:52

Hi Phil you need to use the spinning mode in exercise when your using a turbo or in door trainer. You should find this works as I use it in the gym on the exercise bikes in there and it gives me my time heart rate etc. Hope this is of help.

Eric 

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‎08-14-2018 12:39

In response to SunsetRunner

‎08-14-2018 12:39

Hi Eric,

Thank you.  I failed to mention that the spinning mode is the one that I use but still have the issue described.

Phil

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‎08-14-2018 13:06

In response to philr714

‎08-14-2018 13:06

Hi Phil looks like back to the drawing board. I'm having problems like others at present with steps not registering on the dash board but records else where in the app. Still trying to fix this. Not sure what is happening with the blaze at the moment. Hope it gets sorted soon for all of us. 

Cheers Eric 

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‎08-14-2018 18:56

‎08-14-2018 18:56

I think this is usually due to the wrist bending backward, somehow causing the skin to bunch or thicken up, thus the sensor not being able to accurately see the bloodflow under the skin.  What I usually do is turn the blaze so sits near the inside of the wrist, usually slightly twisted so I can still get to see the heart rate by the touch of the from the other hand without having to twist the wrist that has the tracker on.

 

What I really do is loosen the tracker, use one of those hair bungees and intertwine it with the tracker so that its elastic force holds the base of the tracker flush against the skin.  Given the bungee's sketchiness, I can pull the tracker higher up my arm, and if it slides down somewhat, it will still be snug (as opposed to the rubber strap's unstretching nature, if it slipped down somewhat, it is all loose and loses its heart rate tracking ability.

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