01-28-2018 20:34
01-28-2018 20:34
My heart rate monitor is not working. There’s no light on it. Can anyone help?
01-29-2018 04:12
01-29-2018 04:12
I'm having the same problem. I tried resetting and cycling through the on>auto>off. Does that do anything for you?
I've emailed fitbit support and they are offering me a replacement because the lights just won't pick anything up.
01-29-2018 05:22
01-29-2018 05:22
Hey there @ems88 and @Steph2000 welcome to the Community.
Thanks for troubleshooting this issue by yourselves. @ems88 it's great to hear that you will be receiving a replacement, at the moment of receiving you just need to do the following from your Fitbit app to set it up:
Now @Steph2000, I recommend taking a look at this post, where you will be able to see some things that might be affecting this reading and some tips to improve it.
Let me know the outcome.
01-29-2018 13:15
01-29-2018 13:15
01-29-2018 15:34
01-29-2018 15:34
The lights on my Blaze are note lighting up. I have followed all the troubleshooting guidelines and have had no luck. Anyone have ideas? I haven't even had this fitbit for 2 years yet. I wear it nearly every day and will be lost without it.
01-30-2018 02:44
01-30-2018 02:44