help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Heart rate monitor not working consistantly

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-18-2018 07:50

‎07-18-2018 07:50

Hello, I have a Blaze, in which a couple of days ago, the heart rate monitor would sometimes work sometimes not, then give me inconsistent readings.  I made sure the sensor was clean, changed arms, restarted, made sure the setting for the HR was ON not just in auto.  Nothing works.  Now, my wife's Blaze is doing the same thing just today.  So, I have 2 non working Blazes.

Best Answer
0 Votes
1 REPLY 1

‎07-19-2018 07:33 - last edited on ‎10-23-2025 10:23 by Fitbit Moderator

‎07-19-2018 07:33 - last edited on ‎10-23-2025 10:23 by Fitbit Moderator

Hey @Gauthier2619, a warm welcome to the Community.

I appreciate all the efforts in trying to fix the heart rate issue that you and your wife are experiencing. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Keep me posted. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes