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Heart rate monitor not working

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‎07-12-2016 15:01

‎07-12-2016 15:01

I recently received my Blaze as a gift and love it. However, it has recently stopped measuring my heart rate. What gives?
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‎07-12-2016 17:03

‎07-12-2016 17:03

Try a restart. Do this at least 3 times.

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

Then I would also check under settings on the dashboard and make sure the heart rate was not changed to off.

 

If that doesn't help
Contact Support
http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎08-18-2016 04:47

‎08-18-2016 04:47

A warm welcome to the Community @Nimdok and @WendyB thanks for stopping by and the information provided. Woman Happy I would like to know if you keep having problems with your heart rate information? If you do, as suggested, please restart your Blaze.

 

Hope to hear from you soon. Woman Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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