Heart rate monitor not working

[peningtonn]

I'm sure the question has been posted before, but after reading up on it I've tried everything - trying a different spot on my wrist, cleaning the sensor, resetting the device, etc.

Nothing I've done will get the watch to display/pick up my heart rate. The lights are flashing, but no data is being picked up. Any thoughts?

[FerdinandFitbit]

Hey there @peningtonn. Good to see you around! 🙂

I'm sorry to hear that you're not able to see your heart rate. I would like to know if this is only on your dashboard that the HR info doesn't show or if your tracker doesn't show your heart rate either...

I would recommend setting up your tracker as a new device if the issue persists by going to your account section, here select "Set up a new device" and follow the on-screen instructions. After that, get your tracker to sync and see if your heart rate information shows on your dashboard.

Let me know how it goes!

[peningtonn]

It's the Fitbit blaze, if that matters at all.

The heart rate shows up on neither the watch or the app/dashboard on my phone. I set the device to always track my heart rate so the lights on the monitor section are flashing 24/7, but no matter where wear the Blaze on my arm it won't read my heart rate I've tried both arms and I've tried letting my wife wear it. At best, it'll read my heart rate for maybe 5minutes every hour and then it stops working once I actually check the device for the time.

Long story short - the device is always flashing like it's on but refuses to pick up my heart rate

[0410898]

until yesterday i was getting great performance from my Blaze, 19:30 after walking to the beach it just stopped, walked half way back bfore i noticed the step count had not changed and the HR was not measuring. most annoying of all i was on 9996 steps only 4 steps from daily target.

i also have tried both arms, different positions, shut down strted up rebooted, charged fully, added as new device, deleted app re-installed and sinked the app with blaze, cleaned the sensor, short of hitting of the wall nothing is working. i simply have an over priced digital display watch just now.

[AlejandraFitbit]

Thanks for the information @peningtonn and @0410898 welcome to the Community.  I would like to know if you keep having problems with your heart rate accuracy? If you do and have followed @FerdinandFitbit's instructions, I recommend getting in touch with our support team. For a faster response you can contact them via phone or chat.

Let me know the outcome.