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Heart rate monitor not working

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‎10-13-2017 22:43

‎10-13-2017 22:43

Hi all anyone know what to do when the green light stops working and then doesn’t show any heart rate ? Many thanks Chris 

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8 REPLIES 8

‎10-14-2017 15:17

‎10-14-2017 15:17

It's great to have you here @Chrisoreilly08! I would like you to double check that your heart rate settings are set to on, so it can show you the heart rate information; check the instructions here.  

 

If after performing the steps above, the lights aren't working. Please restart your tracker. 

 

Hope this helps! Keep me posted. Robot Happy

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎10-14-2017 16:33

In response to SilviaFitbit

‎10-14-2017 16:33

I'm havig the same issue. I've tried changing the HR monitor from auto to on (and back), restarting by going through the shutdown option, as well as restarting the tracker. Nothing works. Suggestions?

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‎10-16-2017 06:16

In response to JDeForrest

‎10-16-2017 06:16

Hey there @JDeForrest! Thanks for the troubleshooting that you've done. I've sent you a PM with further instructions.

 

Hope this helps! 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎10-16-2017 06:28

In response to JDeForrest

‎10-16-2017 06:28

Hi 👋🏻 I’ve got it working now I deleted the app on my phone then reset it and boom green light flashing and heart ❣ rate monitor up and running again hope this works for you.good luck many thanks Chris 😊👍

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‎10-17-2017 14:42

In response to Chrisoreilly08

‎10-17-2017 14:42

It didn't work 🙁

Jess
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‎10-18-2017 08:38

In response to JDeForrest

‎10-18-2017 08:38

Hi jess,sorry to hear your that it didn’t work for you,sorry I couldn’t help,good luck,if you need anymore advice let me know,kind regards Chris 😊

Sent from my iPhone
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‎10-18-2017 12:17 - edited ‎10-18-2017 13:03

In response to SilviaFitbit

‎10-18-2017 12:17 - edited ‎10-18-2017 13:03

Can you share the troubleshooting instructions for the rest of us that have never had the heart monitor work correctly after 10 months.  When I am on treadmill running 6mph it still shows 84bpm when I measure it on neck at over 100.  Have tried all different settings and positions on wrist and it is never consistent or accurate.

Thanks

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‎10-18-2017 18:03

In response to KTC99

‎10-18-2017 18:03

Sure thing! Here is what I tried...

1. Try changing "auto" to "on" and sync. Then change back to "auto" and
sync again.

2. If that doesn't work, turn to "on" and restart. Then change back to
"auto" and sync.

3. Try shutting down after changing to "on", then back to "auto and sync.

4. Try shutting down, deleting app and reinstalling, booting back up and
syncing.

Good luck! Unfortunately, I ended up utilizing my warranty with the store
where mine was purchased and got a new one today!

Jess
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