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Heart rate monitor not working

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‎03-28-2019 10:38

‎03-28-2019 10:38

Heart rate monitor has stopped working for about 2 weeks.  Also  battery only lasts 12 hours before recharge needed.Finally rate is stuck at 70 bears per minute

ive already rebooted the watch numerous times and cleaned the back

the 2 green lights work thx for any thoughts you have

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‎03-29-2019 09:27

‎03-29-2019 09:27

Welcome to the Fitbit Community @Ted_G. I'll be glad to assist you with your heart rate monitor inquiry. Thank you for letting us know that you have already rebooted the watch and cleaned the back. 

 

Please confirm heart-rate tracking is turned on:

  • Fitbit Blaze—Swipe to Settings and find Heart Rate Tracking. Make sure Heart Rate is set to Auto or On. 
  • Make sure your device is positioned correctly on your wrist:
    • Tighten the band just enough so it doesn’t slip on your wrist. Your device needs a solid contact with your arm to reliably track your heart rate.
    • Heart-rate tracking may not work with certain accessory bands, especially if they’re loose fitting. Move the band to a slightly different position on your arm—a little higher or a little lower.

Let me know how it goes. 

Andrea | Community Moderator, Fitbitp>

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Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
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‎03-29-2019 17:02

In response to AndreaFitbit

‎03-29-2019 17:02

I am having the same issue.

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‎03-31-2019 02:19

In response to Jewles13

‎03-31-2019 02:19

I am having the same issue. I have tried Turning the monitor off on phone then back on on watch and setting it to auto and syncing. I have tried restarting the watch. Nothing works! I have also tried repositioning the band switching arms. The Fitbit blaze seems to have this issue. 

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