help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Heart rate monitor on Blaze is damaged

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-16-2019 21:12 - last edited on ‎01-17-2019 12:08 by Moderator Alum

‎01-16-2019 21:12 - last edited on ‎01-17-2019 12:08 by Moderator Alum

Hey everyone, 

 

I have owned my Fitbit Blaze for just over a year. I've loved it and it's been really reliable. But I noticed last week that my heart monitor wasn't working. I've rebooted the watch and then took a closer look at the back. I found that the green lights are still working, but there is a crack where the clear window is on the back of the watch and I have a feeling sweat has entered this crack and messed with some components. Is there a way to get this fixed? I like to know where I'm at with my heart rate when I'm working out. 

 

Moderator edit: Updated title for clarity

Best Answer
0 Votes
1 REPLY 1

‎01-17-2019 12:08

‎01-17-2019 12:08

Hi there @FlyinBrianMehan, welcome to the Fitbit Community Forums! 🙂

 

I'm very sorry to hear that your heart rate monitor seems to be failing. I would like to help you out.

 

I've escalated your case to our Support Team for them to help you out with this. Please, keep an eye on your inbox for more instructions and if you need more help, feel free to let me know!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

Best Answer
0 Votes