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Heart rate monitor stopped working on Blaze

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‎01-06-2020 13:41 - last edited on ‎01-10-2020 10:48 by Fitbit Moderator

‎01-06-2020 13:41 - last edited on ‎01-10-2020 10:48 by Fitbit Moderator

My hear rate monitor stopped working. I have checked the forum for results for the same problem; I have trouble shot what was suggested. I checked the hear rate monitor is set to On on both the app and the watch. As well as reset the watch and the phone. The green lights are on/flashing. The band fits fine previously worked for showing the heart rate. I am stumped...any other suggestions on what i can do?

 

Thanks!

K

 

 

Moderator edit: updated subject for clarity

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‎01-10-2020 10:53

‎01-10-2020 10:53

Hello there @Kat4074, welcome to the Community Forums. I'm sorry for the late response. Thank you so much for troubleshooting the heart rate on your Blaze prior to contacting us. 

 

Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team  about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

 

Let me know if there's anything else I may do to help you. 

Maria | Community Moderator, Fitbit


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