Heart rate monitor

[Kerwin246]

My Blaze has stopped tracking my heart rate. For the last couple of days
The green lights have been were flashing steady, but now they are flashing like normal.
I've done a few hard resets, and even re-synced the app and the Fitbit a few times

Can anyone help?

[AlejandraFitbit]

Welcome to the Community @Kerwin246. Thanks for troubleshooting this inconvenience by yourself. I recommend restarting your Blaze a couple of times more and if this procedure definitely doesn't work, feel free to get in touch with our support team, I know they will be glad to help you out since they have the proper tools to see what is your tracker registering. For a faster response you can contact them via phone or chat.

Let me know the outcome. 

[Kerwin246]

Thanks for your suggestion. After resetting the tracker a couple times per day for the last few days, I am seeing the heart rate monitor intermittently. Unfortunately now that this is starting to work again I'm having another issue. The clock has jumped ahead by 1 hour. I've tried adjusting the actual time on my phone and syncing to see if I could manually change the time but the app recognized the incorrect time and wouldn't update.

Do you have any suggestions?

[FerdinandFitbit]

Hey there @Kerwin246. Good to have you in the Community! 🙂

I'm glad to hear that the situation with the HR is now working better!

Now, for the time, I can recommend going to the account section and then go to Advanced Settings. Here, go to the Time section and be sure that it's set to Automatic and that your Time Zone is correctly set as well. Also, even if it's correctly set, change it to a different one, sync your tracker and after that, choose the correct time zone again and sync your tracker one more time and see if this corrects the error.

Hope this helps. Let us know if you need more help with this!