help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Heart rate monitor

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-07-2018 18:42

‎03-07-2018 18:42

Heart rate monitor stop detecting in the middle of my workout and hasn’t been registering since. Lights on the back isn’t blinking like normal. 

Best Answer
0 Votes
4 REPLIES 4

‎03-07-2018 20:11

‎03-07-2018 20:11

Try a restart. Do it at least 3 times.

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

If that doesn't help Contact Support.
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎03-08-2018 03:27

‎03-08-2018 03:27

Hey @AshleyWest, welcome to the Community and @WendyB thanks for stopping by.

 

I would like to know if the instructions provided by our friend worked? Have you contacted our support team, have they offer you a solution for this?

 

Hope to hear from you soon. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer

‎03-08-2018 03:50

In response to AlejandraFitbit

‎03-08-2018 03:50

I tried what was suggested and that didn’t work. I then called customer support and they are sending me a replacement! 

Best Answer

‎03-09-2018 07:01

In response to AshleyWest

‎03-09-2018 07:01

Thanks for the update @AshleyWest, I am glad to hear that you will be receiving a replacement. At the moment of receiving it, you just need to do the following from the Fitbit app to set it up:

 

  1. From the Fitbit app dashboard, tap or click the Account icon.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

If you need anything else, do not hesitate to post it. Woman Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer