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Heart rate not being recorded accurately when not worn

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‎12-04-2018 23:11 - last edited on ‎12-05-2018 11:26 by Moderator Alum

‎12-04-2018 23:11 - last edited on ‎12-05-2018 11:26 by Moderator Alum

Hi,

 

My Blaze recently started to incorrectly note my hear rate, now it's showing a heart rate when I am not wearing it and it will not log my heart rate when doing workouts. 

 

Moderator edit: Updated title for clarity

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‎12-05-2018 11:16 - last edited on ‎06-09-2023 10:42 by Fitbit Moderator

‎12-05-2018 11:16 - last edited on ‎06-09-2023 10:42 by Fitbit Moderator

Hi there @Nic1313, welcome to the Fitbit Community Forums! 🙂

I'm sorry to hear that you're having problems with your heart rate being recorded erroneously when not being worn. I'd like to help you out with this.

First, you can try to give your Blaze a quick restart. You can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot.

After that, swipe to the last screen on your Blaze and access the Settings. Once you're there, look for the Heart Rate section. Make sure that instead of being set to On, it's set to Auto. That way, whenever you take off your tracker, it will not record any heart rate inaccurately when not being worn.

Ferdin | Community Moderator, Fitbit

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