help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Heart rate sensor isn't turning off

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-08-2018 01:22 - last edited on ‎08-09-2018 09:57 by Moderator Alum

‎08-08-2018 01:22 - last edited on ‎08-09-2018 09:57 by Moderator Alum

The green light on back of my Blaze is solid and always on, draining the battery. I turned the heart monitor off, synced it, turned it back to auto, synced, but nothing has changed. I have also restarted it a number off time but the green lights never shut off.

 

 

Moderator edit: subject for clarity

Best Answer
0 Votes
2 REPLIES 2

‎08-08-2018 07:39

‎08-08-2018 07:39

Please get in touch with Fitbit support. @LPY

Best Answer

‎08-09-2018 09:59 - last edited on ‎10-21-2025 10:52 by Fitbit Moderator

‎08-09-2018 09:59 - last edited on ‎10-21-2025 10:52 by Fitbit Moderator

It's great to welcome you @LPY and @Rich_Laue thanks for stopping by.

I appreciate all the efforts in trying to fix this issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Keep me posted. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes