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Heart rate sensor isn't turning off

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‎08-08-2018 01:22 - last edited on ‎08-09-2018 09:57 by Moderator Alum

‎08-08-2018 01:22 - last edited on ‎08-09-2018 09:57 by Moderator Alum

The green light on back of my Blaze is solid and always on, draining the battery. I turned the heart monitor off, synced it, turned it back to auto, synced, but nothing has changed. I have also restarted it a number off time but the green lights never shut off.

 

 

Moderator edit: subject for clarity

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‎08-08-2018 07:39

‎08-08-2018 07:39

Please get in touch with Fitbit support. @LPY

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‎08-09-2018 09:59

‎08-09-2018 09:59

It's great to welcome you @LPY and @Rich_Laue thanks for stopping by.

 

I appreciate all the efforts in trying to fix this issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

Keep me posted. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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