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Heart rate sensor not working

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‎11-06-2019 02:12

‎11-06-2019 02:12

My heart rate sensor has stopped working on my Blaze.  Don’t know if it is related or not, but about the same time it stopped giving me credit for my hourly activity.  App shows no hourly goals met even though steps are reading and being completed.  I have tried resetting, powering down, turning HR sensor off and back on and to auto.  No luck with getting either problem resolved. Please help. I just want it to work again.  Thanks in advance. 

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‎11-07-2019 05:36

‎11-07-2019 05:36

Hello @PatrickJII, it's good to see you around the Fitbit Community, welcome.  

 

Thank you for sharing this information about your Blaze that is not tracking heart rate and hourly activity. It's good to know that you already tried to performing the restart procedure and  powering down, turning HR sensor off and back on and to auto. 

 

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon.

 

Keep me posted on the outcome. 

Davide | Italian and English Community Moderator, Fitbit


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