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Heart rate, steps per hour and battery issues

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‎09-09-2017 05:20 - last edited on ‎09-13-2017 06:10 by Moderator Alum

‎09-09-2017 05:20 - last edited on ‎09-13-2017 06:10 by Moderator Alum

My Fitbit Blaze is not working. The heart rate is not recording, the steps per hour is not recording and the battery is draining to fast.

 

Moderator edit: Subject for clarity

Best Answer
0 Votes
2 REPLIES 2

‎09-09-2017 11:13

‎09-09-2017 11:13

Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...

 

Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

 

http://help.fitbit.com/articles/en_US/Help_article/1799

 

If that does not help contact support

http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer
0 Votes

‎09-13-2017 06:13

‎09-13-2017 06:13

Hey @Karenchi, welcome to the Community and @WendyB thanks for stopping by.

 

If your Blaze is not recording your heart rate, I recommend taking a look at this post, where you will be able to see some things that might be affecting this reading and some tips to improve it. About the steps per hour, could you please be more specific, isn't the Blaze registering them at all or the information doesn't match? About the battery, here you will see some instructions to follow.

 

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer